Privacy policy.
Santani Health Privacy Policy
At Santani Health, we are committed to protecting the privacy and confidentiality of your (or your child’s) personal information. This Privacy Policy outlines how we collect, use, store, and disclose your information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
What Information We Collect
We collect personal and sensitive information necessary to provide high-quality speech pathology services. This may include:
Personal details (e.g. name, date of birth, contact information)
Medical, developmental, educational, and family history
Assessment results, therapy goals, session notes, and progress reports
Correspondence and reports from other healthcare or educational professionals (with your consent)
How We Use Your Information
The information we collect is used to:
Assess, diagnose, and deliver speech pathology services tailored to your or your child’s needs
Communicate with you regarding appointments, therapy plans, and updates
Coordinate with other professionals or services involved in your child’s care (with your permission)
Manage administrative tasks including billing and funding compliance (e.g. Medicare, NDIS)
Contribute to professional development, research, or educational materials (only with your express consent and de-identified where appropriate)
Disclosure of Information
We will only disclose personal information:
With your written or verbal consent
To relevant funding bodies (e.g. Medicare, NDIS) for processing claims
When legally required (e.g. court order, mandatory reporting, or serious safety concerns)
Information Storage and Security
All personal information is securely stored using encrypted digital systems and industry-standard safeguards. We take all reasonable steps to protect information from loss, misuse, interference, and unauthorised access or disclosure.
Your Rights
Under the Privacy Act, you have the right to:
Access and request corrections to your (or your child’s) personal information
Withdraw or limit consent for use or sharing of your information at any time, subject to legal or clinical limitations
Raise questions or make complaints regarding how your information is handled
Changes to This Privacy Policy
This Privacy Policy may be updated from time to time. The latest version will always be available on our website, and we encourage you to review it periodically.
Consent to Collect and Use Information
By using our services, you acknowledge that you have read and understood this Privacy Policy and consent to the collection, storage, and use of your (or your child’s) information for the purposes outlined above.
Contact Us
If you have any questions or concerns regarding this Privacy Policy, please contact us at:
admin@santanihealth.com.au
+61 490 545 954